My experience with Reliance Call Center
Date 14 th May. Time 7.45 pm. My reliance broadband connection stopped working suddenly. This had happened multiple times in the last few days, so finally I decided to call the Reliance Help desk. I dialed their helpline number and went through the painfully long IVR messages. IVR: Welcome to Reliance Broadnet Internet services. To continue in English… blah… blah… I picked the English option. IVR: Please dial your subscriber ID or blah… blah… and press # I did IVR: In case of issues with your broadband connection press 1 I did IVR: In case you’re broadband connection is not working press 1 What? I just pressed 1 already for it. But it is an IVR system. Cannot argue. So I pressed 1 again. IVR: All our customer service representatives are busy attending other calls. Someone will attend to you shortly. Note that you may be serviced in Hindi also . Hindi? Why? Why did you ask for my language of preference then? Anyway, I wait for maybe about 30-40 seconds with the mu...