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Showing posts from December, 2010

Hindi Serials and Ads

The 30 min long serials that we see these days on TV, still manage many breaks in between. No wonder the story hardly moves forward. Spruce that up with some good, some bad, some pointless revenge, some multimillionare families and you can easily build a serial that lasts not just months but years. and if you can't figure out what to do, take a 20 year leap and leave everything behind.. the part that gave the serial its name as well

Anyway, this isn't to disect the serials. There is a new serial these days based on the english movies series - Twilight. The serial is called "Pyar Ki Ye Ek Kahani" and comes on Star One. This has a very peculiar tune when it has a break and for reason we keep hearing this tune very often. Seems like as if there are 4-5 breaks that happen in that 30 min time slot.

So we were watching this the other evening and I complained about these so many breaks. To this my daughter immediately retorted - 'They probably shoot the next sequence in …

New Age Customer Service

Indian market hasn't been a very strong customer focused market is something that we all know. Customer is God or never say no, aren't things that work here. It is the provider who usually has the last word.

More and more home service is something that we as consumers also seem to like. However that incident the other day made me realize that it isn't really in our best interest.

Some Sanjay/Sandeep from ICICI Direct called me the other day and wanted to set up some time to meet me. I said no. He persisted. I said that he must be having some new product to sell and I had no interest. He said, he will not sell anything, and we can just sit and chat and that I can treat him for a cup of tea !!

Now that's an intersting customer service. I host him at my home, treat him for a cup of tea and invest in something that I have no real desier, but he wants me to. Wow !! this is amazing